Your shop already gets the messages. Now it answers them.
Mawjud is a sales employee for your WhatsApp and Instagram. It knows every product, every price and what is left in stock, answers in the language the customer wrote in, and takes the order — name, phone and address — without you touching the phone.
No card. Your own number. Nothing changes for your customers.
kifak, kam se3r l hoodie l aswad?
Ahla w sahla. L hoodie l aswad 35$, mawjud b size M w L.
w btwaslo 3a Jounieh?
Ee, Jounieh 5$ w bisalak b youmein. Baddak yeha size shu?
L, w esmé Rami. 03 445 221
Tamam ya Rami. Hoodie aswad L, 35$ + 5$ delivery = 40$, cash 3al bab. 3enwen b Jounieh?
What this actually replaces
The same question, forty times a day
"Kam?" under every post. "Fi bel aswad?" at eleven at night. Every one of them is a customer, and every one of them leaves if nobody answers.
The ones who wrote while you were closed
A message at 1am gets an answer at 1am. Not "we will get back to you" — the price, the sizes left, and the order taken.
Typing the same four sentences forever
Price, sizes, delivery, how to pay. Mawjud knows them because you entered them once, and it never gets them wrong at the end of a long day.
What it does
Speaks the way your customers write
Arabizi stays Arabizi. Arabic stays Arabic. English, French — it answers in what it was written in, not what it would prefer.
Never invents a price or a size
Every answer comes from your catalog. If the last black M sold an hour ago, it says so instead of promising it.
Takes the whole order
Name, phone, area and address, the delivery cost for that area, and a confirmation the customer can read back. The order is waiting for you in the dashboard.
Calls you when it should
A complaint, an angry customer, a question it genuinely cannot answer — it stops, tells the customer someone will follow up, and hands the conversation to you.
Where it answers
Your own number and your own account. Customers see the shop they already know, and you keep answering from your phone whenever you want to.
- Messenger
- TikTok· Coming soon
You are never locked out of your own shop
Choose how Mawjud answers on each platform, and change it whenever you like. Answer any conversation yourself and it steps back until you hand it over again.
It answers customers on its own.
It writes the reply and waits for you to send it.
It stays quiet. You answer everything.
What it costs
A conversation is one customer for a whole day, however many messages they send. Fourteen days free to start, and nothing to install.
One platform, one person, the full sales assistant
Instagram and Messenger, voice notes, three people on the dashboard
Branches, priority support, and your own reporting
Over your allowance: $25 per 100 conversations. Two months free on a yearly plan.
What shop owners ask first
- Does it work on my own WhatsApp number?
- Yes, the number you already give customers. You do not get a new number and your customers do not learn one. You keep using WhatsApp on your phone exactly as you do now — Mawjud answers alongside you, and steps back the moment you type.
- Do I lose WhatsApp on my phone?
- No. Your phone keeps working, WhatsApp Web keeps working, and Mawjud answers through the same number at the same time. The one thing that does not carry over is the WhatsApp app for Windows, which Meta does not sync.
- Does it understand Lebanese?
- It answers in whatever the customer wrote in. "kif se3r l hoodie?" gets an answer in Arabizi. Arabic gets Arabic, French gets French, English gets English. It never replies in a script the customer did not use.
- What if it does not know the answer?
- It says so and calls you, rather than inventing something. A complaint, an angry customer, a question outside your catalog — it tells the customer someone will follow up and hands you the conversation.
- Can it take the order, or only answer questions?
- It takes the whole order: name, phone, area and address, the delivery cost for that area, and a confirmation the customer can read back. Cash on delivery, the way Lebanon actually buys. The order is waiting in your dashboard.
- Does it work on Instagram too?
- Yes — Instagram DMs, replies to your stories, and people who send you back one of your own posts asking "fi hayda?". Messenger as well. Same catalog, same prices, same assistant.
- How much does it cost to set up?
- Nothing. There is no setup fee and nothing to install — you connect your account, load your products, and it starts answering. Fourteen days free, then from $50 a month.
- Do I need a website or a registered company?
- Neither. If you sell from an Instagram page and a phone number, that is enough. Most shops using this have never had a website.
Being straight with you
Mawjud is new, and it is being built with real Lebanese shops rather than for an imaginary one. It never tells a customer it is a person, it never invents a price, and if it cannot help it says so and calls you. If it is not right for your shop, cancel and keep your number — nothing about your WhatsApp changes.
Start free for 14 days